The most frequently asked questions for individual and wholesale purchasers of Slick Lips are listed below. If you can’t find your answer below, please contact us here.

ONLINE CUSTOMER FREQUENTLY ASKED QUESTIONS

Product Info

What is a Flavor Slick?
A “Flavor Slick” is a new kind of lip product that is cross between a lip balm, a lip gloss, and a lip oil. Light, soft, smooth, and delicious, with no tackiness, and able to be worn alone or over other lip products.
Can I carry it in my pocket or outside in hot weather?
We do not recommend carrying it in a pocket or keeping it outside in weather higher than 76 degrees Fahrenheit, as the product begins to soften around 76 degrees. Instead we recommend carrying it in a purse or somewhere out of direct sunlight and away from direct contact with the body.
Can I eat it?
Slick Lips is safe to be licked off your lips. but is made to be used the same as you would use a lip balm or gloss, so you should not eat it.
Is Slick Lips glossy or matte?
Slick Lips has a glossy finish.
Is Slick Lips tested on Animals?
No way! We love our furry (and non-furry) friends! Except spiders, but lucky for them we’re too scared to get close enough to put some Slick Lips on their little spider lips.
Does it contain Shea Butter?
No, Slick Lips does not contain Shea Butter.
Is it All-Natural?
Slick Lips uses mostly natural ingredients, but a small fraction of the ingredients, the preservatives that keep the flavors from spoiling, are artificial. All the artificial ingredients used in Slick Lips are tested, safe to be consumed, and found in many everyday food products.
Is it vegan?
Slick Lips contains beeswax, so it is not vegan. Besides, if it were vegan, you would have heard about it 20 times already. 😉
Is Slick Lips gluten free?
Yes, it is gluten free.
Will Slick Lips affect my lipstick/stain if I wear it over my lipstick/stain?
Slick Lips was designed to be worn alone or over a lipstick or stain. While it may add a slight gloss to a matte look, no incidences of running or unassisted smearing have been reported.
Does it contain SPF
No, it does not have SPF.

Shipping

How long will it take to arrive?
Orders are typically shipped within 1-2 business day from the United States, and you will receive a tracking number via email. Typical arrival times are 1-3 business days (after shipping) within the USA and 3-12 business days (after shipping) if outside the USA.
INTERNATIONAL ONLY: Do I need to pay an import fee or tax to receive my package?
If applicable to your country, yes. We do not pay these on your behalf. Check your local and national laws concerning receiving packages shipped from the United States before ordering to be sure. Note that due to GDPR we have decided to no longer ship to Europe.

Payments

Do you accept PayPal?
Yes, we accept PayPal.
Do you accept checks, cash, or money orders?
No. We only accept Paypal, credit card, or debit card.
Do you offer refunds?
Because Slick Lips is not a reusable product, we do not issue refunds. If you are unsure of whether to buy, please read our reviews, or, if in the USA, you can recommend a salon, boutique, or other store near you to us and we’ll give them a call and see if they’d be willing to carry Slick Lips so that you can see it in person before buying!

Store Locations

When will you be in a store near me?

We are adding stores every week, but to see an updated list use our store locator or follow us on Facebook or Instagram to see posts each time we add a new location.

You can also recommend a store here and we will reach out to them to see if they’d like to begin carrying Slick Lips. Remember, the more information you can give us about the place you are recommending the better!

Affiliates, Ambassadors, and Free Samples

Do you accept affiliates?
At this time we do not have an active affiliate program. But we plan on launching one in the near future, so stay tuned! Be sure to sign up for our newsletter in order to make sure you’re notified when the program launches.
Do you have brand ambassadors that get discounted products?
At this time, we do not have “official” brand ambassadors but if you want to help out we’d love it! Contact us to let us know what you’d be interesting in doing.
Do you give free samples?
No, we do not give free samples.

WHOLESALER FREQUENTLY ASKED QUESTIONS

Initial Questions / Signing Up

How do I sign up?
  1. The best way is to register here.
  2. You can send an email to [email protected] — please include your contact information and store information
  3. You can directly message us via Facebook, Instagram, or Twitter. Make sure to follow us first so that the messages go to our inbox and not to the Facebook or Instagram spam folders.
What are your wholesale prices?
Wholesale prices are disclosed after you have signed up and we have approved you as a potential retailer.
Do you have first order minimums?
If you choose a standard display, the minimum is a fully-stocked display (25 units). We keep our initial minimums low in order to allow you to test Slick Lips at a low cost to make sure Slick Lips works in your establishment.
Will Slick Lips work in my business?

Slick Lips is extremely popular with women of all ages and we get many men who say they love it, too!

Our product works well in boutiques, salons, spas, retail stores, grocery stores, convenience stores, smoke shops, and gift shops.

It is an outstanding counter product and, according to our current retailers, it has vastly outperformed every other counter product it’s been matched up against.

How fast does it sell?

Ultimately this depends on your foot traffic, how much you push the product, and the skill level of your checkout attendant/salesperson. However, we have found that your sales are a function of the number of people that sample the product.

Of the stores reporting, for every 10 individuals that sample the product, anywhere between 2-7 units are sold (20-70% conversion). Typical free sample conversion percentages are around 10%.

This is why it is very important to train sales staff to recommend a user sample the product at checkout.

While it is still early, according to the stats from our current retailers, if you have 20 people sampling the product every day, you should expect to sell around 4-14 units per day.

(Statistics last updated January 27, 2018)

Can I sell Slick Lips in the summer?
Absolutely! We have pictures from individuals take Slick Lips to the beach and on hikes in the summertime who all report that Slick Lips is great for keeping their lips hydrated. We recommend telling individuals to keep it in their purses and out of direct sunlight as it begins to soften around 76 degrees Fahrenheit.

Reordering?

How do I reorder?
The best way is to order online using your wholesaler login, but you can also contact your sales rep directly to reorder.
Are there minimums on reorders?
Yes and no. You must reorder a minimum of 5 each for whatever flavor(s) you reorder, but besides that, we allow any size reorder. Note that a $10 shipping charge is added to any reorder less than $100. Otherwise, shipping is free.
When and how much should I reorder

We recommend to top off to a 2 or 3 months supply and then reorder when you get down to a month left in stock. This way you can make sure you have enough product on hand in case you experience a spike in sales while product ships.

Example: If selling 100 units per month, you should reorder 100-200 units once you have 100 units left in stock.

Payment Options

What forms of payment do you accept
We accept cash, check, credit, debit, ACH, and wires on large transactions.
Do you offer net 10, 15, 30 terms?
Mostly, no. Payment is due at time of sale, prior to shipping, unless you are a very large, established retailer placing a very large order. However, if you are a smaller, well-established customer with a special circumstance, contact your sales rep to find out what options are available.

Display Options

What kind of display options do I have?

Our standard display is a counter/point of purchase (POP) display made of white acrylic, with a clear acrylic backdrop and card insert. It has a section for 5 sample tubes (1 for each flavor option) with a 5 x 5 stock section behind the samples.

You can see examples of these displays on our Instagram page.

We can also do custom displays down to as small as 1 unit, in almost any material (acrylic, cardboard, etc.) however the type and number of custom displays will either require a separate payment for the displays or a larger minimum order.

Do I need to order and/or display all 5 flavors?
No, you may display whatever flavors in whatever quantity amounts you wish.
Do I need to buy samples for the display?
We include 5 free samples in the initial display, but after that it is up to you to pay to restock the samples tray. We highly recommended that you keep your samples fully stocked at all times as you will make many, many more sales this way.
Can I use my own display?

Yes, but we highly recommend doing so only if your display still allows/encourages customers to sample the product. This will likely result in higher sales.

If you do not wish to use the initial display give to you, please let us know and we’ll pick up our display. Please do not throw the displays away.

Shipping

How long does it take to receive my order?
Orders typically ship within 1-2 days of payment and typically arrive 1-5 business days after shipping. Alert your sales rep if you need faster shipping.